Return & Refund Policy

Open the package while the courier is still with you, before handing over any money. If you find the wrong item, damage or missing parts, refuse the delivery — a cash-on-delivery order costs you nothing, and we will ship the correct item or return any advance you paid.

For prepaid orders, report the issue to the courier and get in touch with us on the same day.

Reach us within 3 days of delivery by phone, WhatsApp or email, sharing your order number plus clear photos or a short clip. Once we verify the issue, you choose whether we:

• send a correct or brand-new replacement, or
• refund the full amount, delivery charge included.

If the error was on our side, we cover delivery costs in both directions.

Defects that show up later fall under the manufacturer's warranty, if the product has one — see Warranty.

Within 7 days of delivery you may swap an item for a different size, colour or product, provided it is unused, back in its original box with every tag, seal, sticker, manual and free gift, and fit to be sold again.

When you simply change your mind, you cover the courier fee for returning the item and for delivering the new one. If the replacement is pricier you pay the gap; if it is cheaper we refund the gap.

Unsure which helmet size fits? Check the size chart on the product page or ping us on WhatsApp before you order — it spares you an exchange.

For prepaid orders, we pass the parcel to the courier within 48 hours and keep you informed. As the Digital Commerce Guidelines require, it should reach you within 5 days in the same city and 10 days in other districts.

Should we miss that deadline, you may cancel and get a full refund within 10 days. Any order can be cancelled at no cost until it has been handed to the courier.

• When: no later than 10 days after the refund is approved (often sooner).
• Where: back through the method you used — bKash to the bKash number that paid, card payments to the same card. Refunds for cash-on-delivery orders go by bKash, Nagad or bank transfer to an account held in your name.
• How much: what you actually paid, plus the delivery charge if the fault was ours. Discounted or offer items are refunded at the price you were charged.
• Depending on your bank, a card refund may need a few more working days to show up.

Where a brand provides a manufacturer's warranty, it comes with the product; the length and conditions appear on the product page or packaging. Hold on to your invoice — scanning the QR code on the receipt brings it up online whenever you need it. Crash damage, misuse, normal wear, and items altered or repaired elsewhere are not covered.

• Get in touch (details below) with your order / invoice number, a description of the issue, and photos.
• Within 24 hours we'll reply with what to do next and, where needed, a pickup or drop-off arrangement.
• Pack the item in its original box. We check it within 2 working days of it reaching us and confirm the replacement or refund.
• Bought in our shop? Bring the item and your receipt back to the shop.

Give us the first chance to fix things. You are also entitled to lodge a complaint with the Directorate of National Consumer Rights Protection (DNCRP) under the Consumer Rights Protection Act 2009. Our Terms of Service have more detail.