Privacy Policy

Placing an order on the website: your name, mobile number, an email address if you choose to give one, the delivery address and district, and any note you write; what you bought, the prices and how you paid; and, for online payments, the transaction ID and status sent back by the payment gateway.

Buying over the counter: the products and the payment. We note your name and phone only when you share them, for instance to register a warranty.

Requesting a restock alert: your phone number, your name if you add it, and the item you're waiting for.

Collected automatically: like most websites, our servers record basic technical logs (IP address, browser, pages visited, time) so the site stays safe and running. Your cart and your light/dark theme preference are saved by your browser on your own device.

Card numbers and bKash PINs are not collected by us — you type them only on the gateway's own protected page.

• Confirming, packing, shipping and tracking your order, and getting in touch about it.
• Collecting payment and processing returns, refunds and warranty requests.
• Letting you know when an item you were waiting for is available again.
• Stopping fraud and protecting the website.
• Maintaining the business and tax records required by law.
• Only if you agree: promotions and updates. You may opt out whenever you like.

We pass details only to the providers who help us serve you, and only the part each one needs:

• Courier and delivery companies — your name, phone, address and any amount due on delivery.
• Payment gateways (bKash, SSLCommerz) — the order total and its reference.
• Hosting and messaging providers — who run the website and help deliver our messages, bound by confidentiality.
• Government authorities — where the law obliges us.

Your personal information is never sold or rented out.

Browser storage is used only for choices you make yourself: what's in your cart and whether you prefer the light or dark theme. There are no advertising cookies and no tracking across other sites. Should that ever change, this page will be updated and, where the law asks for it, we will request your consent.

• Orders and invoices: for the period accounting, tax and consumer-protection rules demand, and for as long as the product's warranty runs.
• Restock alerts: until we've reached you, or until you ask for removal.
• Technical logs: held briefly, for security purposes only.

All traffic to the website is encrypted (HTTPS). Your details are visible only to team members who need them to help you; each has a personal login with permissions based on their role, and edits to orders and stock are logged. No system can promise perfect security, but if a breach ever touches your data, we will inform you and the authorities as the law demands.

The Personal Data Protection Ordinance 2025 gives you the right to ask us to:

• show you the information we hold on you and provide a copy;
• fix details that are incorrect or outdated;
• erase your information (apart from records the law makes us keep, such as invoices);
• stop marketing to you, or cancel a consent you previously gave.

Reach us through the contact details below. We may first check it's really you (for example using the phone number on the order), then reply promptly and within the legal time limit.

This store is intended for adult customers. We don't knowingly gather children's information or aim ads at them. If a parent or guardian thinks a child has shared details with us, they can ask for them to be deleted.

This policy may be revised as our services or the law evolve. The date shown at the top marks the current version, and any significant change will be posted on the website. You may also want to read our Terms of Service and Return & Refund Policy.